Since 2000, the context of budgetary constraint combined with several internal discussions and exchanges with France’s Ministère de l'Équipement, des Transports et du Logement have led the managers of the ministère des Transports du Québec to implement the concept of “road network operation”. This new concept has resulted in the introduction of an extensive operational improvement initiative by the Ministère to implement new tools and work methods within the territorial units, with the objective of supporting decision-making by first-level managers, and also, optimizing interventions carried out on the different road infrastructure components. As the basis for the development of a new operational software package, different management concepts have been defined to develop an architecture for the future software package that would meet the new needs of the ministère des Transports du Québec. It therefore seems important to share with other road authorities the ministerial management process that was developed and implemented for everyday and periodic summer maintenance. In addition, as the basis for management data, a product and service (P/S) list was developed to allow the measurement of corporate efforts by P/S, among other things. All these concepts have to be defined before developing a management system. Significant investments of several million dollars were required to carry out the parametrization of an operational software package, a project which took a few years to complete. The main functionalities of the software package, their respective objectives, and the benefits associated with their use will also be shared. The ministère des Transports du Québec implemented its decision-making support system for summer road maintenance within all its territorial units in 2006.
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