Are the e-books a regular PDF file?
A. The e-books sold by TAC are NOT PDF files. E-books must be accessed through a Vitalsource Bookshelf online account OR the Vitalsource software downloaded to desktop or mobile devices. More specifics on how to buy, install and use a TAC e-book are detailed in this little ‘cheat sheet' of step-by-step instructions with visuals.
Q. Are there any limits regarding copying and printing of parts of my e-book?
A. Yes, in order to protect copyright, e-book owners may copy/paste/print a maximum of 5 pages at a time of their e-book.
Q. Can the e-books be shared with others?
A. E-books are intended as a single-user license item, just like a print version of a book. Users create a Vitalsource Bookshelf account which permits them to download the Bookshelf software to 2 desktop devices AND 2 mobile devices (Apple or Android). They can access any TAC e-books purchased either on these devices OR using their online Bookshelf account. Both the online account and downloads require a username and password to be entered which grants access to the e-books in their account.
Q. I don't understand how to redeem my ebook license. Can you help?
Step 1: Sign in or register your VitalSource Bookshelf® account at: https://evantage.gilmoreglobal.com/signin
Step 2: Redeem your e-book license code at: Select 'My Account > Redeem'. Enter your license code; Select Redeem
Step 3: Access your e-book across multiple platforms: desktop download, online, or on a mobile device (Apple, Kindle or Android). Visit http://evantagesupport.gilmoreglobal.com/ to download the Bookshelf software to your devices. Sign in to your online Bookshelf account to access your e-book online.
Q. What other features do e-books have?
A. Features include the ability for users to insert notes into their e-book and even share these notes with others who have purchased the same e-book. Syncing the e-book and any notes between workstations, online and mobile devices, is done automatically. For more about e-books please read the Quick Reference Guide or eVantage User Guide.
Q. How do I get my e-book once I’ve purchased it?
A. Once your purchase goes through, you will receive an email confirmation with instructions on registering an eVantage account and redeeming your e-book license code. Note that to read an e-book on a desktop, laptop or mobile device, the VitalSource Bookshelf application will need to be downloaded.
Q. I still have questions about e-books. What can I do?
A. For technical support, additional guides and troubleshooting documents please visit http://evantagesupport.gilmoreglobal.com/. For eVantage customer service support, during regular business hours, Monday through Friday 8:00am – 5:00pm EST, please contact TAC@gilmore.ca or phone 1-800-795-6661.