Accessibility Policy

Accessibility Policy

Accessibility for Ontarians with Disability Act

The Accessibility for Ontarians with Disability Act (AODA) was passed in 2005, affecting private, public and non-for-profit sectors. Under the Act, the Ontario government has developed standards of accessibility in five key areas of daily living, which are now law: customer service, information and communications, employment, transportation and design of public spaces. All businesses and organizations with one or more employees providing goods and services to the public, and individuals representing them, have legal obligations under the Act.

Accessibility Policies for the Transportation Association of Canada (TAC)

TAC is committed to accessibility and providing products and services to its members and customers in accordance with applicable legislation. The following are TAC’s policies in this regard, as required by the AODA.

Customer Service

The Accessibility Standard for Customer Service came into effect on January 1, 2008. TAC’s Plan for Accessibility Standard for Customer Service contains general policies, procedures and practices on personal assistive devices; the use of service animals and support persons; notice of temporary disruption of service; training for staff and appropriate volunteers and our feedback process.

Individuals representing TAC are sensitive to the varying needs of customers requiring accommodation, and receptive to feedback on how to best serve them. TAC staff and the parties representing them use the principles of respect, dignity and independence when dealing with people with disabilities, by first asking if they need help.

TAC does not provide specific accommodations in anticipation of customer needs, but is happy to work with customers requiring accommodations to reasonably fulfill their requests in delivering our products and services.

General Requirements

TAC is committed to training all existing and new employees, people who participate in developing our policies, and people who provide products and services on our behalf, on Ontario’s accessibility laws and the Ontario Human Rights Code. Training will also be provided when our accessibility policies change.

Information and Communications

TAC is committed to working with people with disabilities to determine the best way to meet their information and communication needs. This includes customized workplace emergency response information, and information on available products and services.


TAC is committed to notifying the public and staff that, when requested, it will accommodate job applicants with disabilities in our recruitment and assessment processes, and with new hires. If the need arises, we will provide customized information in the event of an emergency, in an accessible format based on the person’s disability. TAC’s performance management and career development processes will also take into account the accessibility needs of people with disabilities.

Feedback Process

For further information on TAC’s accessibility policy and its application within TAC, and if you want to share your feedback about the delivery of our products and services, you can contact us several ways:

Transportation Association of Canada (TAC)
401-1111 Prince of Wales Drive, Ottawa, ON K2C 3T2
Phone: (613) 736-1350
Fax: (613) 736-1395

Once we receive your feedback, we will investigate and respond in a timely and objective manner.

  • Your feedback will be directed to the appropriate person for action dealing in the related area of business
  • Your feedback will be assessed to determine how best we can work with you to meet your needs and fulfill your request
  • We will provide a response within five (5) business days