Frequently Asked Questions
Product ContentOur on-line bookstore provides a brief sketch of the contents of each title in our bookstore. An image of the document cover is also provided, where possible. Should you require more detailed information on any publication or on our sales policy, please contact the TAC office at 613-736-1350, ext 256 or firstname.lastname@example.org.
Both shipping rates and publication prices are in Canadian dollars and are subject to change without notice.
Foreign buyers are required to pay for their purchases in Canadian dollars.
GST, HST and/or provincial sales taxes will be applied to each order where applicable.
TAC member prices are up to 30% lower than those offered to non-members. Member rates are indicated for each publication in both the downloadable list of titles and the on-line catalogue.
A 10% discount applies to orders of 10 or more copies of a single title, shipped to the same address at the same time.
Student pricing is offered on the Geometric Design Guide for Canadian Roads. Students must complete a separate order form for this publication, and are required to provide a student ID number, professor's name and school/course name when purchasing at the student rate.
If your order is damaged, defective, or incomplete when received, and returned to us within 30 days of shipment, it will be replaced at no additional cost.
Other returns are accepted (except returns on purchases of the Geometric Design Guide at the student rate), if returned in undamaged condition and within 30 days of shipment from TAC, subject to a restocking fee of 15% or $15, whichever is greater. Shipping charges will not be refunded.
Returns from resellers and subscription services are not accepted.
Mail - 7% of subtotal, minimum charge $10
Courier - 7% of subtotal, minimum charge $35
United States and International
Courier - Call or e-mail TAC for quotation