Provincial Permit Centre Manager

Organization name

British Columbia Ministry of Transportation and Infrastructure


Ministry of Transportation and Infrastructure

This position is located in Dawson Creek, BC 
This position is excluded from union membership

Provincial Permit Centre Manager
Salary $62,000 - $86,000 annually

Over time, through performance based in-range movement, employees will have the opportunity to reach the maximum of the position’s salary band

The starting salary for this position is expected to be approximately $72,000.00

Make a difference in this operational leadership role

The Provincial Permit Centre (PPC) is a fast paced, high demand call centre that operates in Dawson Creek.  The PPC directly responding to the Ministry of Transportation and Infrastructure’s mission to advance economic objectives and move goods and people safely within British Columbia by providing commercial vehicle permitting to a growing and dynamic transportation industry.  Some other key functions of the PPC are to provide education, information, advice and public relations to industry partners and client stakeholders.  The PPC is a centre of excellence, which is committed to continuously establishing, implementing and maintaining program planning initiatives in order to achieve best practices in proactively and in response to industry needs.

Under the direction of the North Peace District CVSE manager, the Permit Centre Manager is responsible for this Provincial business unit, which is comprised of approximately 19 employees within a call centre/shift work environment, which operates between 6am – 10pm, 7 days per week. The PPC Manager provides leadership, supervision and direction to the PPC staff, manages customer service issues, and is responsible for identifying ongoing training and development needs.  Responsible for the day to day operation of the Provincial Permit Centre, the position ensures that permit and information services are delivered in accordance with policy and customer service standard.
As the PPC provides permitting service for the Province of British Columbia, the PPC Manager works closely with the provincial District and Regional partners within the Ministry of Transportation & Infrastructure to ensure consistent program delivery.  The PPC Manager establishes and maintains relationships with inter-provincial partners with the goal of providing for streamlined, unified, consistent process for stakeholders.  The PPC manager is required to work closely with industry, stakeholder and other interested groups to continually improve proactive planning initiatives and best practices through a process of consultation, facilitation and evaluation in order to maintain a forward thinking, customer service focussed organization.  The PPC Manager also plays a role in ensuring appropriate IT solutions and in policy/procedure development by working closely with staff in Headquarters.

Qualifications for this role include:

  • Post-secondary education in a management related program and 2 or more years’ experience in progressively more responsible management/supervisory roles, or an equivalent combination of education and related experience.
  • Valid driver’s licence in good standing with no more than 9 points within the last five year period.
  • Demonstrated experience in strategic planning and implementation of programs.
  • Prefer demonstrated experience in management/supervision of staff in a busy results oriented call centre/shift work environment.
  • Preference may be given for experience in a Transportation-related field.

For more information and to apply online by March 5, 2018, please go to: https://search.employment.gov.bc.ca/cgi-bin/a/highlightjob.cgi?jobid=47646

How to Apply

For more information and to apply online by March 5, 2018, please go to: https://search.employment.gov.bc.ca/cgi-bin/a/highlightjob.cgi?jobid=47646

Deadline for applications